Having done a lot of air travel, I've observed just about every way
that people can be impolite to others. I think a lot of it has to
do with the fact that air travel is more accessible these days, and we
haven't, as a group, agreed to a standard etiquette. In addition,
being in such close quarters, we have a natural tendency to want to
ignore the existence of others. So, here's a set of rules I've
put
together that, in my opinion, would make air travel a far more pleasant
experience for everyone. I realize that many of you will see
these rules as being little more than common sense. But, perhaps,
there's something in here that you haven't thought of.
Booking your flight...
- Book electronically.
There's not much reason these days to book a flight with a paper
ticket. Electronic ticketing is far more efficient, and it keeps
the lines at the check-in counter short. Unless you have a very
compelling need, book your flight electronically.
- Be nice to the reservations
agent. If you book your flight by calling the airline,
remember that there's a human being on the other end of the phone.
This particular human being is also the one who's going to decide
whether you get the flight you want, and where you're going to sit.
So, be nice. It'll make both of your days go better.
Before your flight...
- Minimize your odor.
You're about to sit in a tube with recycled air and 150 other
people. They're probably not interested in smelling your
perfume/cologne for the next few hours. Besides, odds are one of
the passengers are allergic to it.
- Check in over the Internet, if your airline supports it.
It'll save you time at the airport.
- Leave early. The
Transportation Safety Administration recommends that you arrive two
hours in advance of a domestic flight, and three hours before an
international departure. I remember a security officer at JFK who
detained someone who was complaining about how slowly the line was
moving, and that he was going to miss his flight. The detainment
included a complete security check, and a (rather verbose) lecture
about
how it's not the security guard's problem if you were irresponsible and
got to the airport late. Remember, if you present yourself as
someone who needs to get through security faster than everyone else,
then it makes you look suspicious. These days, that's not a Good
Thing.
- Obey traffic laws.
Since September 11, there's been a far greater police and
security
presence at the airports. When the speed limit sign says 25, they
mean it. They'll pull you over for speeding, and impound your car
if they have even a hint that there's a bomb in it. Don't
tailgate
someone just because they're obeying the law. Again, it's nobody
else's problem if you're running late, nor is it anyone's fault, other
than yours.
- Don't try to cut the lines.
Most airlines have a special line for people who are flying first
class. If you're flying coach, then that line is not for you.
Same goes for security. If you're running late, it's your
fault. Don't inconvenience others because you can't get somewhere
on time.
- Be nice to the ticket and gate
agents. If you're talking to a ticket or gate agent, it's
probably because you want them to do something for you. Remember
the adage that you'll catch more flies with honey than vinegar.
These people take a lot of crap from people who don't care enough
to read web pages like this, that they're always more responsive to a
friendly face. Also, remember... If a flight is full, and
you're flying standby, a kind word may mean the difference between
getting on the plane and sitting in the last remaining first class
seat,
versus spending the night in a two-star motel, only to get up at 4am to
catch a 6:30 flight the next morning.
- Prepare your infant for travel.
There are all kinds of things you can do to improve the odds that
your child will sleep through the flight. Remember, you're at
ground zero for any screaming that commences during takeoff and landing.
- Don't get drunk at the bar.
It's illegal for the airline to allow an inebriated person to
board a plane. If you get drunk, you may not get on your flight.
Boarding the airplane...
- "Companion Animal" is a legal
designation. The fact of the matter is that the Americans
with Disabilities Act prohibits the airline from asking you the nature
of your companion animal's work, but it's also illegal to claim an
animal as a companion animal, unless it's been legally certified as
such. Companion animals are subject to special training and rules
which minimize their risk to other passengers. If your pet isn't
certified as a companion animal, then they pose a serious risk to the
passengers and flight crew.
- Preboarding is only for people
who need it. If
you
have mobility problems, are travelling with a companion animal, are a
minor travelling alone, or are travelling with infants who are under
two years of age, then preboarding is a privilege granted to people
like
you. If you don't have problems getting around, and you're not
travelling with infants, then don't preboard. It's rude.
Also, if you're in a group of more than three people, and only
one
of them is an infant, then send two people on with the infant.
There's really no reason for a family of six to all preboard just
because they've got one small child, unless, of course, there's only
one
responsible person in the party.
- Wait patiently for your turn to board.
When the gate agent announces preboarding for your flight, that's
the time to start gathering your belongings, but stay put until your
row
is called. Generally speaking, boarding occurs from the rear of
the plane. If you're on a 737, sitting in row 12, then you're
going to be among the last people to board. Deal with it.
There's no reason for you to take up space in the boarding area.
It just makes it hard for others to board.
- Say thank you to the gate agent when they
take your boarding pass. It'll make their day a little
nicer.
- Board quickly. Once
you're on the plane, find your row, and get in there. If you're
tall enough, duck into your row, and put your bag into the overhead
storage area from the aisle seat. It'll allow people behind you
to
pass.
- Be conscious that there may be other people
sitting in your row. This generally applies to people
sitting in the aisle seat. If your flight is pretty full, then
chances are, there will be someone who's going to have to crawl across
you to get to their seat. Make eye contact with people as they
approach you, to see if you'll be needing to move when they get to your
row. Leave your seatbelt unfastened in anticipation of having to
get up to let others in.
- Help people with their bags.
Again, this applies mainly to people sitting on the aisle.
Offer to take the person's carry-on bag and put it under their
seat while they put their other bag in the overhead compartment.
It'll help them to get seated twice as fast.
- Be sympathetic to the person in
the middle seat. If there's a person in the middle seat
who's travelling alone, be conscious of the fact that this person has
almost no personal space, especially if they're larger or taller than
the average person. Don't hog the shared armrest, and, for crying
out loud, endeavor to contain yourself (that's arms, legs, and girth)
between your own armrests.
- If you're seated next to a baby,
deal with it. It's a fact of life: babies travel. If
you're seated next to one, contain your reaction. The last thing
the child's parents need is your opinion. Remember, they paid for
tickets, too.
- Buy a seat for your infant.
You're probably going to need the extra space for a carseat,
diaper bag, and what-not, so, unless it's a really short flight, don't
just assume that you'll be keeping the child in your lap the whole time.
In flight...
- Sit quietly during the safety
speech. Sure, we've all heard it a thousand times, and
it's
treated as a formality, but it's a legal requirement, and you don't
know
if the person around you is new to flying. Besides, speaking when
someone else is speaking is rude. Also, mocking the flight
attendants' actions during the safety speech stopped being funny about
20 years ago.
- Don't use the 'S' word.
We stopped calling them stewards and stewardesses back in the
1970's. Do you know why? A steward is basically a waiter.
Serving you peanuts is only a secondary responsibility to these
people. They're flight attendants. Refer to them as such.
- Do what the flight attendants
tell you to do. The flight attendants act as agents of the
captain, who is ultimately responsible for the safety of everyone
onboard. If you're told that you have to return to your seat, you
can be charged with a felony if you disregard their instructions.
Yes, a felony. If you should feel the need to strike one of
these individuals, you will be met by the police and the FAA at your
destination, charged with at least one felony, and you will probably
spend a long time in jail. Remember the Three Strikes law?
Keep that in mind before you mouth off.
- Don't get drunk.
There are a couple of reasons for this. First, nobody wants
to be around you when you're drunk, especially the stranger (or
strangers) sitting next to you. Second, after awhile, the flight
attendants will cut you off. If you're hammered, you may do or
say
something you'll regret. Besides, it's illegal to be drunk in
public. An airplane counts.
- Recline the seat carefully.
I've known a lot of people who have had their laptop screens
crushed by someone reclining their seat too quickly for them to react.
If you think of it, glance behind you, and see if the person is
using a laptop. If they are, let them know that you're going to
recline, so they have time to move their laptops out of the way.
Landing and deplaning...
- Keep your seatbelt fastened
until the light goes off. First of all, there's nothing
that's going to happen in the tenth of a second that it takes to
unfasten your seatbelt once you're at the gate. Also, if you
unfasten your seatbelt before the light goes off, you're compromising
the safety of the passengers around you, and committing a felony by
disobeying an order from the flight crew. Is it worth a $5,000
fine to stand up half a second sooner? Do you really know whether
or not the person across the aisle from you is an FAA inspector?
And, yes, they'll cite you for that.
- Wait your turn.
Look, it's a simple fact: you're not getting off the plane before
the people in front of you. So, if you're seated in the back of
the plane, stay seated until the line starts moving.
- Say thank you to the flight
attendants and the pilots. They're saying goodbye to you,
so
thank them for getting you to your destination safely.
At baggage claim...
- Stand back.
Remember
those 150 people who were on the plane with you? Well, at least
half of them are in baggage claim with you (that number increases with
the length of the flight). They all want their bags, and when
their bags come up, they're going to want to get to them. So,
stand back three feet, so that when someone's bag comes up, they have
room to retrieve it from the carousel without swinging it into your
legs. Standing with your knees against the carousel isn't going
to
make your bags come out any quicker. Also, here's a tip: on
international flights, first class and business class bags generally
come out first. If you flew coach on an international flight, let
the first class and business class passengers get their bags first.
They paid a lot of money for the privilege.
- Be nice to the baggage agent.
If the airline has lost your bags, remember: it's not the fault
of the person to whom you're talking. Remember, too, that there are
two people interested in retrieving your bags. You don't want to
piss off one of them.
Generally...
Follow the rules, be courteous, and remember that there are other
people on the plane with you. They're experiencing the same thing
as you, so why make it less than pleasant?
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